Last updated: 12/01/2025
SDI eBusiness, Inc. operates the SubmittalGenerator website and application. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Service.
By using SubmittalGenerator, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
1.1 Account Information
When you create an account, we collect your full name, company email address, and password. Passwords are securely hashed and not stored in plain text.
1.2 Profile and Branding Information
To generate branded submittal documents, you may provide additional information such as company name, address, phone number, contact information, and company logo.
1.3 Project and Submittal Information
When using the Service, you may enter or upload information including project names, section names, item details, notes, PDF files, markup data, and any other content you choose to include.
Uploaded files and generated images are stored securely and used to create submittal documents for your projects.
1.4 Payment Information
Payment processing is handled by a third-party payment provider. We do not store or process sensitive payment card information on our servers. We may store non-sensitive billing information or payment status details provided by the payment processor.
1.5 Cookies and Tracking Technologies
We use cookies and similar technologies to support core functionality such as login sessions, performance, and analytics. We may use additional technologies for usage analysis, marketing, remarketing, or service improvements.
1.6 Log Data
We may collect information that your browser or device sends, such as IP address, browser type, operating system, device identifiers, pages visited, and access times. This helps us maintain security and diagnose issues.
2. How We Use Your Information
We use the information we collect to operate and improve the Service, including:
- Creating and managing your account
- Generating submittal documents
- Processing payments and subscription plans
- Providing customer support
- Improving performance and user experience
- Communicating updates and service information
- Ensuring security and preventing misuse
- Supporting technical, operational, and business needs
Uploaded content may be accessed by our team when required to support operations, maintenance, or user requests.
3. How Your Information Is Stored
Files, images, and data are stored securely using third-party infrastructure providers. Processing of uploaded content may take place on our servers or through third-party systems that support the Service. Only authorized personnel may access stored information when necessary for operational reasons.
4. How Your Information Is Shared
We may share your information with third-party service providers that support the operation of the Service, including hosting, storage, payment processing, analytics, communication, customer support, and other operational functions. These providers are contractually required to use the information only to perform services for us.
We may also share information as required to comply with applicable laws or legal processes, to protect our rights or those of our users, or to respond to lawful requests.
We do not sell user information.
5. Data Retention
We retain information for as long as necessary to operate the Service, maintain your account, meet legal obligations, resolve disputes, and enforce agreements.
Project files, uploaded content, and generated documents may be stored until you choose to delete them or delete your account. Backups may persist for a limited time as part of normal business operations.
6. Data Deletion
You may delete your account from within your profile settings. When an account is deleted, associated project data and uploads are removed from active systems. Backup copies may temporarily persist as part of routine system backups. You may also contact us to request account deletion.
7. International Use
The Service is intended for users located in the United States. We do not specifically target or market to users in other regions and do not provide region-specific compliance accommodations unless required by law.
8. Children’s Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect information from children.
9. Security
We use industry-standard security measures to protect user information. Transmission of data over the internet is not completely secure, and we cannot guarantee absolute security. We take reasonable steps to safeguard your information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised date. Continued use of the Service after changes take effect means that you accept the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
SDI eBusiness, Inc.
4800 N. Federal Hwy., Ste 104D
Boca Raton, FL 33431
Email: info@submittalgenerator.com